Shipping 

Shipping methods we offer

Cndirect cooperates with major international shipping companies like Fedex, DHL, UPS, EMS ,Aramex and China Post Air Mail to offer five shipping methods:

Standard shipping(Mail service):19-35 business days

Expedited shipping: 3-7 business days

EMS Express Mail service: 10 -25 business days

Note: Packages shipped via Mail service to Latin America, Europe, Africa, Australia possible delayed over 45 to 65 days as long distance,please kind understand.

Delivery time: Total Delivery Time = Processing Time + Shipping Time

Before shipping your order, normally CNDirect needs 2-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. Thank you for understanding!

Return

If you do not satisfied with our goods and want to send them back to get a refund or a exchange,you can send message to our after-sale Customer Service (email address:orders@cndirect.com),they will reply you in 24 hours(except weekends) and give your some useful advice.

1. Write your order number on the package,like#CN10001111 to make your package be recognized easily,so we can solve your problem as soon as possible.

2. you have to undertake return express fees by yourself.

3.After we make sure that we have received the return package,we will contact your and give you a refund or a exchange.

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