Dress Lily skillfully combines affordable chic with effortless elegance in all the items they have for sale from gorgeous women's clothing, intimate lingerie, hand bags and shoes to fashion jewelry and accessories. It offers trending fashion-forward styles and edgy and innovative designs, focusing on the very latest in affordable fashion trends, both attire and stunning accessories.
As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship direct to your door.
Most of items will ship out in 24 hours. Some may take longer if your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process. Need urgently or other issue, you can get help from our service team.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
Once 'packed' orders may not be changed or canceled. We offer a 30 day warranty upon receipt.
DressLily partners with major international shipping companies like DHL, UPS, FedEx, IB, and EMS to offer three shipping methods:
1.Expedited Shipping: 3-7 business days
We ship by DHL/UPS or other expedited shipping, depending on your location.
2.Standard Shipping: 6-8 business days
We ship your package by Express Mail Service，tracking site for US http://www.usps.com, Other countries can track on http://www.ems.com.cn/english-main.jsp
3.Flat Rate Shipping: 7-30 business days
For Flat rate shipping method we offer free shipping.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
•Tax ID Requirement In The Check-out
Tax ID number is required if the customers from Argentina select Expedited Shipping during the check-out. Please be sure to fill in your Tax ID to avoid any clearance problems and or delivery failures.
Please refer the screenshot below
If you can not receive your package based on the above estimates. Please kindly submit a ticket on our Support Center.
Warranty and Returns
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.
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30 Day Returns
Warranty Get a Solution Notes about Warranty
icona 30 Day Returns Warranty
If for any reason you are dissatisfied with any item(s) purchased from DressLily.com, simply contact our Support Center. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.
iconb Get a Solution
Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 2 MB.
1. DressLily's responsibility
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
iconc Notes about Warranty
- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, we will always resolve the issue to your satisfaction.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.
- All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding RMA form and/or not matching the requirements listed above will not be accepted.